Relay reads every guest message — email, WhatsApp, Booking, Airbnb — drafts the reply in your voice, checks the calendar and books the room. You approve with one tap, or let it go.
A fictional product workflow, illustrated with sample messages and data. No live inboxes are connected.
Relay learns from your last 200 replies — how you greet, how you say no, whether you use exclamation marks. Guests don't notice. That's the point.
Hi! Is the pool villa free 14–18 Nov? We have a 4-year-old.
Hi Marta — yes, the pool villa is free 14–18 Nov. The pool has a shallow step and we keep a gate on request, so the little one is very welcome. Shall I hold it for you until Friday?
Approve ✓
It never offers a room that's gone. Availability, minimum stays, seasonal rates and your blocked dates are checked before a single word is drafted.
Complaints, refunds, anything with a lawyer-shaped word in it — Relay drafts nothing and pages you instead. You set the line; it stays behind it.
Follows up once, politely, 20 hours later if a guest went quiet. No sequences, no pressure. It's the message you'd send if you remembered.
Illustrative plans for the concept. These are not live offers or subscriptions.
Only if you tell them. Relay writes from your past replies, signs with your name, and pages you the moment a conversation needs a human. This is illustrative product copy, not a measured result.
By default it drafts and you approve. Auto-send is opt-in per category, and refunds, complaints and legal topics are always yours. Every sent message is logged with the reasoning.
Email, WhatsApp Business, Booking.com and Airbnb messaging out of the box. Cloudbeds and Little Hotelier calendars sync two-way.
Connect your inbox, wait twenty minutes while it reads your history, then approve the first ten drafts. Most owners are hands-off within a week.
This is a product demonstration, not a live subscription service. Talk to us about building a tool for your own team.
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